Shipping policy

Welcome to our studio! Each textured painting is packed with the utmost care to ensure it leaves the studio and arrives at your door in perfect condition. Below, you will find everything you need to know about how your artwork is prepared, shipped, and safely delivered.

Important Note on Our Hybrid Sales Model & Country Availability

To accommodate art collectors globally while ensuring secure, premium logistics, our studio operates on a hybrid sales model based entirely on your geographic location:

Active Automated Checkout Countries: Currently, direct online purchasing and automated checkout are strictly limited to the Netherlands.
Orders from All Other Countries: For all other countries, automated checkout is unavailable. Sales are processed manually via our inquiry-based system. Please use our contact form or contact us directly via email at beemaz.studio@gmail.com to request a custom shipping quote and complete your purchase via a secure manual invoice.
Future Expansion: As our studio grows, additional countries will be added to our automated checkout system. Changes to country eligibility will be updated directly at the top of this page, applying immediately to all new transactions.

Processing & Handling Times

Because original mixed media art requires specialized, heavy-duty packaging to protect the delicate textures, orders are handled with personal care:

Ready-Made Paintings: Please allow an estimated 5–7 business days for me to carefully wrap, reinforce, and securely box your artwork. This handling timeframe begins strictly after your order request has been manually reviewed and formally confirmed via email by the studio. During high-volume periods or exhibition windows, handling may take slightly longer, and we will notify you of any adjustments via email.
Custom Commissions: For custom pieces, delivery times will be mutually agreed upon during our design consultation to account for paint application, texture curing, and essential drying periods.

Shipping Destinations & Timeframes

The processing track and contract rules strictly dictate how shipping is completed:

For Web Checkout: Direct online purchasing and automated checkout are strictly available for the Netherlands. A realistic delivery window for your address will be calculated and shown directly on your screen during checkout.
The 30-Day Legal Delivery Cap (The Netherlands): In accordance with Dutch consumer guidelines, all standard web checkout catalog shipments within the Netherlands will be completed within a maximum legal window of 30 days counting from the date your manual order validation is completed and confirmed by the studio. If an unexpected carrier delay occurs, we will reach out to you immediately with updated tracking insights.
For Inquiry-Based Orders (Other Countries): For all other global destinations, shipping options, transcontinental routes, and custom delivery timelines will be verified on a case-by-case basis and explicitly detailed in your email quotation prior to payment. By accepting our custom quote and paying the manual invoice, the buyer explicitly agrees to an extended international transit timeline that may exceed standard domestic 30-day caps due to cross-border logistical distances and international customs clearance procedures.

Fully Tracked Deliveries

To give you complete peace of mind, all original canvases are shipped using a fully tracked, registered service via reliable courier networks.

As soon as your parcel is on its way, you will receive an automated shipping confirmation email containing your tracking number and carrier link.
High-value pieces require a signature upon delivery to ensure they arrive safely into your hands.

Shipping Fees & International Duties

For Web Checkout: We are happy to offer 100% free shipping on all artwork orders to our active checkout zone (the Netherlands). The price you see for the painting is the final price for delivery.
For Inquiry-Based Orders: Shipping costs are calculated individually based on the volume, weight, dimensions, and destination of the artwork and will be added as a separate line item to your custom email invoice.
Customs & Import Duties (Outside the EU): If you are ordering from outside the European Union (such as the UK, Switzerland, or Norway), please note that your country's local customs office may assess import taxes, customs duties, or handling fees. These external charges are determined by local border authorities and remain the sole responsibility of the buyer. All such localized clearance costs are strictly non-refundable by Beemaz.studio.

Third-Party Freight Forwarding Warehouses

If an international buyer utilizes a commercial freight forwarding warehouse, cargo exporter, or international reshipping service located within the Netherlands to bypass our automated country filters, our delivery guarantees and transit liability terminate completely the moment the package is successfully delivered to that designated Dutch warehouse address. Beemaz.studio assumes absolutely no responsibility or financial liability for any subsequent second-leg international transit, mishandling by third-party warehouse staff, custom hold-ups, re-packaging damage, border confiscation, or transit loss occurring after that initial warehouse drop-off.

Keeping Your Art Safe: What to Do If Damage Occurs

We take every preventative measure to protect your textured painting from moisture, impact, and shock during its journey. Because original artworks require rapid reporting to resolve logistics disputes, our carriers require us to submit delivery damage logs within a strict 48-hour window following delivery.

To help us protect your investment and resolve any issues quickly, we require that you inspect your artwork immediately upon arrival. If you notice any signs of transport damage, please assist us by following these supportive steps within 48 hours of physical delivery:

Snap a photo right away: Before opening the parcel, please take clear photos of the external box or wrapping showing the damage.
Inspect the textures: Gently unbox the painting and take clear, close-up photos of any damage to the textured surface or canvas frame.
Reach out to the studio: Please send a clear message with your order details and photos to beemaz.studio@gmail.com ideally within 24 hours of delivery.