Refund policy

Important Note on Our Hybrid Model & Country Availability

To accommodate collectors globally while ensuring secure logistics, our studio operates on a hybrid sales model based on your geographic location. This means our automated website checkout features are restricted by country, while other regions are handled via a personal, manual booking process.

• Active Automated Checkout Countries: Currently, direct online purchasing and automated checkout are strictly limited to the Netherlands. For Active Online Checkout Countries please log in to your account to start the automated process or click here.
• Orders from All Other Countries: For all other countries, automated checkout is unavailable. Sales are processed manually via our inquiry-based system. Please contact us directly via email at beemaz.studio@gmail.com to initiate your return.
• Future Expansion: As our studio grows, additional countries will be added to the automated checkout list. Changes to country eligibility are updated directly on this page and on our Shipping Policy page, applying immediately to all new transactions.

Right of Withdrawal (Your 14-Day Reflection Period)

You have a full 14 days from the day your artwork arrives at your door to make sure you love it. If you decide it's not the right fit, simply let me know within this window. Once you have notified me, you have another 14 days to safely package the artwork and mail it back to the studio. You can use the return form at the end of this page.

Ready-Made Art vs. Custom Commissions

To help you choose with confidence, please note how different types of artwork are handled:

• Ready-Made Collection: Any existing painting purchased directly from our standard online catalog or email collection is fully eligible for a return.
• Custom Work & Commissions: If we collaborate on a bespoke commission, or if a painting is created or modified specifically to your unique dimensions or color wishes, it is classified as custom work. Because these pieces are uniquely yours, the standard right of return does not apply, and these special sales are final upon payment.

Caring for the Artwork

To ensure your full refund, the artwork must be returned in its original structural condition.

• Viewing Your Art: You are so welcome to unpack and inspect the painting closely to establish its nature, details, and characteristics—exactly as you would enjoy and inspect a piece up close in a physical art gallery.
• An Artistic Note on Texture: As you examine your painting, please note that structural features such as small drying cracks, fine hairline traces, heavy layering marks, or surface irregularities are deliberate, intentional components of the artistic style. These unique characteristics are what make original mixed media pieces so special and are not considered defects, flaws, or damages.
• Protecting the Canvas: To protect the unique texture and structure, please refrain from installing hanging wires, hammering nails into the frame, screwing on mounting brackets, or making any alterations to the canvas while deciding. Please note that adding any hardware or making changes permanently alters the piece and is classified as physical damage.

Strict Packing Mandate

The buyer assumes full financial responsibility for the artwork until it is safely delivered back to our studio. We urge buyers to return the artwork packed securely within its original, pristine protective packaging. If the original packaging is no longer available, the buyer is expected to use professional-grade, multi-layered protective materials (including a glassine/silicone paper protective layer directly against the texture, heavy-duty bubble wrap, corner guards, and a sturdy, double-walled corrugated cardboard box).

Return Shipping Logistics & Fees

The shipping costs to send the artwork back to our studio are covered at your own expense.

• Return Shipping Logistics: Because of the high value and fragile nature of original art, returns must be shipped via a fully trackable and registered courier service.
• Customs Duties & Declaration Requirements: If you are returning an artwork from outside the European Union (or outside our standard online checkout zone), you are solely responsible for ensuring the package is correctly declared as "Returned Goods" with the courier. Any import taxes, border processing fees, or customs duties levied by Dutch authorities due to incorrect declaration or international transit will be deducted from your final refund.
• Non-Refundable Fees: Original shipping costs, local customs duties, and import taxes paid by the buyer at the time of purchase are strictly non-refundable. 

Refund Processing, Studio Inspection, & Liability Rules

We always prioritize fairness, clarity, and safety when handling your investments:

Our Check-in Process:  Please note that all returned artwork undergoes a physical check-in process at our studio to inspect the state of the fragile textures and canvas. If the artwork is returned damaged due to inadequate packaging, negligent transport, or unauthorized physical alterations made at home (as detailed under "Caring for the Artwork"), Beemaz.studio reserves the right to deduct this value reduction (up to 100% of the purchase value if the canvas cannot be resold) directly from the customer's refund. Where a refund has already been issued before inspection, Beemaz.studio reserves the right to separately invoice the buyer for any value reduction identified upon receipt of the artwork. 

Timeline:  Your refund will be processed within 14 days from the date we receive either your official receipt of return shipment or the actual artwork back at our studio, whichever happens first.

Currency and Payment Flow: All refunds are processed directly back to the exact same payment method or bank account used for your original transaction. All transactions and refunds are calculated strictly in Euros (€). Beemaz.studio is not responsible for any financial discrepancies in your local currency resulting from foreign exchange rate fluctuations, bank conversion fees, or international transfer charges.

Exchanges

Would you prefer to swap your painting for a different piece currently available in the collection? We would be happy to help you find the right match! Please reach out to us via email so we can coordinate the swap. Please note that you will just need to cover the return shipping costs for the exchange, and any price differences between the two artworks will be billed or refunded accordingly.

Incorrect Delivery Details

If you notice a typo or error in your delivery address right after your order is finalized or paid, please send us an urgent email! We will do absolutely everything in our power to manually update your shipping labels before your package leaves the studio. Please note that buyers are legally responsible for providing accurate delivery data; if a package is lost or returned to us due to an incorrect address string, additional carrier shipping fees may apply to resend your art.

Business Purchases & Partnerships (B2B)

We always love collaborating with interior designers, corporate offices, and businesses looking to bring unique texture and life into commercial spaces!

Please note that the standard 14-day reflection period is an EU consumer protection rule that applies strictly to private individual buyers (B2C). For corporate clients, interior design studios, or purchases made under a business name, KvK number, or VAT registration (B2B), all sales are considered final upon payment whether ordered via email invoice or website checkout.

If you are a business client planning a project, staging a space, or purchasing multiple pieces, we would love to connect with you directly before you finalize your transaction so we can beautifully accommodate your specific project timeline and design needs.